Telephony Integration

• Allow customers to retrieve information and make a service request via phone as well as Web
• Customer can request that an application form, receipt, or any document be faxed to them on demand any Where any Time

Customer Case

One of Signfiy’s clients has developed a Web portal that provides much of the information for customers.   Nonetheless, from the survey 30% of the customers are not using the Internet. They use telephones and mobile phones to inquire about service information as well as to make a service request.

Signify helps the client to implement Interactive Voice Response (IVR) systems so that their customers can call to retrieve information and make a request via phone.   Signify also help to integrate multi-contact channels including FAX, SMS, and Email.   Their customers get the services how they want it and they feel they are cared.   They are happier customers, our client is happier, and so are we.