• Service Management
• Account Management
• Order Fulfillment

Gasoline price is higher than ever.  While your field reps travel, ensure they can do it effectively.  You can schedule a trip so that the field reps can visit all customers in the nearby area on a single route.

In the center, your staff has full visibility about new sales order coming in, service delivery status, as well as can dispatch tasks for field reps such as payment reminder, survey, picking up returned merchandise, or providing services while on customer site.

Real time collaboration saves time and energy for your business and your customers.   Because all information about customer including past orders, services, contacts, compliments, suggestion, and complaints is accessible, your staff can connect better with the customers and can build a better relationship.

Collaboration has two folds.  Your field reps can also create a case and ask your support staff to follow up.   Cases are customer special requests, complaints, invoice errors, etc.     Your field reps can help you identify and record customer problems and feedbacks while with their customers.   You can review this valuable information to improve your business with the customers.